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PLEASE READ our Frequently Asked Questions before submitting yours:


Q: What is the status of my order?

A: Due to the coronavirus, in-stock orders are currently taking longer than usual to process due to reduced staffing at our warehouses. If you have placed an in-stock order and wish to cancel, please contact us via the form below. Otherwise, it will process within 7-10 business days. If your item was scheduled for release at a later date, then it was a pre-order, and will not ship until the date indicated, or possibly later. 


Q: Why can I not add an item to my cart?

A: It is possible that the item is out of stock, and your device can not display the pop-up window stating that. If the item is in the Archive section, it is highly likely that is the case. Items in the Archive section are not likely to be made again. 


Q: How do payments work?

A: We currently only take credit card payments: Visa, Mastercard and Discover -- NOT American Express, and NOT cards from outside the US. Your card is authorized at the time of order, meaning a hold is placed, which will go away eventually. It is not charged at that time. When the order is ready to ship, your card will be charged, and the order will be completed. If the card is expired, or declined, the order will cancel, and you can order again with a new card. 


Q: Why am I unable to complete an order to an address outside the United States?

A: Currently, we do not ship outside of the U.S., but there are numerous online toy retailers who carry our products, and you can find a retailer in your home country by using  


Q: Why was my order cancelled?

A: While your card was authorized at the time of ordering, we were not able to process the order at this time, due to the card being expired or declined. 


Q: Will you ever make [insert character name]? Why did you make him/her in that uniform?

A: Please submit questions about future products or product development to Ask DST on our blog.


Q: Can I send you my idea for a toy line?

A: We do not accept product submissions.

All other questions about orders or items you have purchased, please submit it here, and someone will get back to you as soon as possible.